Mercedes-Benz FleetLink Helpful Videos

Opportunity

Are there other products or OEC services I must buy to make FleetLink active? 

There are no other OEC services you are required to purchase, but you will be required to complete the MyFleetCenter enrollment to ensure RO payment. 

FleetLink is a stand-alone, no-charge offering. RepairLink and CollisionLink are other product examples unrelated to FleetLink and not a requirement to purchase. 

Will participating in FleetLink bring in new Fleet Management Company (FMC) business for maintenance and light repair? 

Yes, we would expect Fleet Management Companies to send fleet units into your dealership for MLR. These FMCs have indicated FleetLink as a key enabler to servicing MBUSA VINs.

Can we expect the FMCs involved in FleetLink to be willing to have all repairs performed at MBUSA dealerships after sending MLR business to the aftermarket? 

If the dealership is enrolled in FleetLink, the dealer is considered a preferred vendor in the Fleet Management Companies list of recommended dealers. 

Enrollment

How can I learn a bit more about FleetLink, enrollment, and what reconciliation of the payments will look like? 

Please review this site, along with training videos about how the platform works, and how to reconcile repair order payments from MyFleetCenter. 

How do I enroll in FleetLink? 

Select “Enroll Now” to start the enrollment process. Once you’ve completed the OEC enrollment information and reviewed/accepted the Terms and Conditions, you will be directed to the MyFleetCenter enrollment form. Please make sure to fill out all of the required fields (*) to complete the enrollment process. You must complete both enrollment forms to be activated in the platform. 

For OEC training and login support, you can view the recorded training videos above, access the Support Center once logged in, or contact OEC Customer Support at 888-776-5792 or support@oeconnection.com. For payment questions, please reach out to MyFleetCenter at 888-999-9497 or admin@myfleetcenter.com 

Who are the FMCs on FleetLink? 

Emkay, Enterprise, LeasePlan, Merchants Fleet, Element Fleet Management, and Mike Albert.

If a dealer wants to keep his current agreement(s) with the FMC and not enroll in FleetLink, is there any reason why they couldn't do that going forward? 

Yes, a dealer can retain their current agreement, but the FMCs want a consistent billing system with a single invoice to pay. Every dealer who retains a previous billing process is defeating one of the big benefits the FMCs are requesting. With no credit card merchant fee, ACH payment, and full visibility to all invoice and payment details, we hope dealers will consistently join. FMCs prefer to do business with dealers who are enrolled in FleetLink as a first priority. 

How do I get my login credentials? Do I need to call OEC for that information? 

Enrollment by the dealer will trigger an email to the OEC Product Team, allowing them to create the dealer account for FleetLink and a username for the person who enrolled. Once created, the user will receive an email allowing them to set up their password. 

You will also receive an email from MyFleetCenter requesting that you verify the email address that was used on the enrollment form. Once verified, you will get a second email allowing you to create your account for MyFleetCenter reporting. 

Bill Pay

If I sign up for FleetLink, and already give a discount to the FMCs, will FleetLink 8% add to that so I am giving back 8+% to the FMC?

No, the FleetLink enrollment overwrites existing agreements with the FMCs, confirming all of the latest dealer information is correct. There is an additional 2.2% billing fee for MyFleetCenter.

Does FleetLink bill services at Warranty or Retail rates?

Neither. There are no labor times or pricing in FleetLink, as those pricing and times are between the dealer and FMC; determined initially at work approval and PO.

If a dealer signs up for FleetLink, is it mandatory to use the billing process through MyFleetCenter?

Yes, this program is designed for consolidated billing for the FMC and is a requirement of FleetLink. The dealer will receive an ACH payment directly to their bank account. Enrollment with all FMCs on this is also a requirement.

Every dealer who says no to FleetLink because of the billing makes themselves another pay location for the FMCs in the old process – which is what they want to eliminate via centralized billing.

Are engine and transmission assemblies discounted? There is no standard markup on those, just a handling fee with less than a 8% total margin.

Yes, and in those types of commodities, the dealer needs to price for it.

Processing Claims

How and how often does my dealership get paid for FleetLink repair work?

Once the dealer enters the repair orders into FleetLink and they are approved and closed out, they are transmitted to MyFleetCenter and the FMCs. The FMCs pay MyFleetCenter per contract terms negotiated with MBUSA.

When MyFleetCenter receives payment, they transmit those funds to the dealer the following week, less MyFleetCenter fees and any FMC rebates or adjustments.

Weekly payment reports are closed out as of Saturday with net payments deposited to your bank via ACH the following Friday. Reports are available by the end of the day Wednesday so you can reconcile funds to be deposited on Friday. If Friday is a holiday, your funds will be deposited on Thursday.

Note: MyFleetCenter fees accrue when invoices are imported in their system, so the invoices for which fees are charged and the invoices for which you are being paid are not usually a one to one match on the payment report. You will only be charged fees once, no matter when the Fleet Management Company pays an invoice.

How do I print MyFleetCenter Reports?

You can print reports by logging on to your account at https://mbusa.myfleetcenter.com/, going to the reports tab, payment reports, then selecting the payment reconciliation report date you are looking for. MyFleetCenter also has invoice reports and aging reports to help you confirm which invoices are in process and what is paid or unpaid.

If you need assistance with your username, password, or understanding MyFleetCenter reports, contact MyFleetCenter at admin@myfleetcenter.com or 888-999-9497.

What is classified as a Miscellaneous expense when creating the FleetLink repair order?

Miscellaneous fees include towing, inspections, and shop fees that are not discounted and may need to be called out with comments to explain the detail.

What happens when the FMC rejects a repair order? How will MyFleetCenter administer refunds or chargebacks?

Repair orders are required to match before payment, so dealers or the Fleet Management Company receives a notice from FleetLink when a repair order is incomplete or in error and needs to be corrected. Both parties are advised to resolve the issue, either by key entry correction or additional work approval so repair order details match for payment, minimizing billing issues.

What do dealers use for the Customer Pay op codes? Will the FMC need them or recognize a special labor op – i.e. battery service, coolant flush, etc.?

None of the labor op codes have times connected to them.

What dealer personnel are doing the authorization and RO entry into FleetLink – the warranty clerks or the advisors?

It makes sense to have the advisor do it since they are getting paid for writing up a customer and they are also writing up the ticket initially. The service advisors consistently handle the write-up and authorization, and while some also build the FleetLink payment repair order, others want an office manager to enter the repair order. It all depends on the dealer setup.

A dealer's first FleetLink repair order took 20 minutes to process. Will this process get easier for advisors?

Dealer staff will quickly get more efficient in FleetLink and many repairs will repeat and become very familiar. If a challenge persists, FleetLink training or video clip training exists to help the dealership.

Is the time allowed for the repair restricted to warranty labor standards or can a dealer charge regularly published times from other sources?

The labor code and description in FleetLink are there to ease the creation of the repair order but are not tied to any times. FMCs in general use ALLDATA for labor timing and expect the nationally advertised prices for the everyday MLR work.

What labor times are allowed for non-maintenance repairs?

Labor time, rate, and part costs are all negotiated between the dealer and FMC; MBUSA has no involvement. The dealer needs to price competitively for this business and know it is billed at 10.2% off the final price (8% FMC, 2.2% MyFleetCenter Billing Fee). The dealer must also take all of the other benefits into consideration, knowing all other vendor competitors pay the service fees so that is not a unique penalty to MBUSA.

Is the approval a guarantee of payment without charge-back liability?

It’s not a guarantee, but charge-backs and reversals are very minimal when the process is followed.

How can I view the permanent video clips on the MBUSA site that depict how to get a claim entered and reconciled?

Select "Recorded Training." A dealer can also visit the Support Center once logged into the program.

Does the repair order work have to be completed before entering information into FleetLink?

No, in fact, the information can be entered into FleetLink right away. All of the information will be saved and is searchable by a VIN, RO, or PO number. Once the work is completed, the repair order can be edited (if needed) and then submitted for payment. This is a best practice for most dealerships.

Does being on FleetLink mean I’m the #1 recommended dealer in the FMC Network?

FleetLink is a key enabler to do business with Fleet Management Companies. Being enrolled in FleetLink makes you a top recommended MBUSA dealer in the FMC Network.

What happens when I receive manual approval from an FMC because the internet is down?

Manual PO's are approved and will be processed through MyFleetCenter once the repair order is 'Work Completed' in the platform. Payment will transmit as normal once MyFleetCenter receives payment from the FMC.

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