Introduction and Key Features

  • Tracking workshop throughput & staff performance:
    CheckLink identifies repetitive issues and provides valuable training opportunities for staff improvement.
  • Ensuring technician quality:
    Regardless of the pay model, CheckLink ensures consistent technician quality, maintaining high standards of service whilst supporting any potential liability issues.
  • Linking workshop activity to customer experience:
    Better quality work leads to improved customer satisfaction, enhancing the overall customer experience.
  • Encouraging ongoing self-improvement:
    By fostering a culture of better quality, CheckLink empowers staff to increase revenue opportunities through continuous self-improvement.
  • Identifying best practice retail operations:
    CheckLink enables OEMs to identify and promote best practices in retail operations.
  • Updating security and stability:
    CheckLink consistently undergoes substantial investment to improve security and stability updates, providing users with a reliable and secure experience.
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Benefits Overview

CheckLink offers a multitude of compelling benefits that optimise your operations and enhance overall efficiency.

 

  • CheckLink empowers the users to identify vehicle issues based on brand and model, allowing to proactively address potential problems and avoid costly mechanical liabilities and audit failures.

  • The solution empowers the user to guarantee excellent performance from the technicians and uphold exceptional quality standards.

  • With reports delivered in real-time, you gain total visibility into your operations, allowing you to make informed decisions promptly.
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Easy connectivity

 

  • The ease of data entry for workshop staff facilitates the support of quality and improvement across the entire workshop. This ensures that the entire workshop functions in harmony, leading to enhanced service delivery and the prevention of repetitive issues.

  • CheckLink provides full responsiveness on tablets and mobile devices, allowing users to access critical data and conduct vehicle inspections on-the-go, enhancing time efficiency. By staying connected and productive from anywhere, users can maximise their operational capabilities.
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Increase customer satisfaction

  • Using CheckLink will empower the team to work cohesively, provide better service to customers, and continually improve workshop performance, ultimately driving greater success and customer satisfaction.

  • CheckLink will elevate the user’s service standards, leading to an enhanced customer experience that resonates with clients.

  • By consistently delivering reliable and quality-driven service, the user fortifies its reputation, fostering trust and loyalty among their customers. As a result, you can expect repeat business and a steady stream of loyal clients who return for additional purchases. By identifying and rectifying issues before the vehicle leaves the workshop, the user will avoid repeat work and customer dissatisfaction. This proactive approach frees up valuable time, enabling team to focus more on personalised customer service and boosting sales opportunities.
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Testimonials

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“Checklink significantly contributed to enhancing various aspects of our business operations. Thanks to CheckLink, we have been able to track staff performance, identify training opportunities for our team, promptly address repetitive issues, promote best practices, improve our overall customer experience, and boost customer retention. It is not just a tool but a strategic partner that continually empowers us to elevate every facet of our operations.”

Darren B.
Inchcape

“Our recent meeting at OEC was extremely useful. The content covered by the team has given me an understanding as to how we can use the data collected via CheckLink to improve quality within our dealer network. You made me feel welcome and you provided a comfortable atmosphere which encouraged communication.”

Thomas R.
Ford

“CheckLink has proven to be a valuable tool in our organisation. When used correctly and at a larger scale, it significantly enhances customer satisfaction. It serves as a clear indicator that we have a robust process for checking in place. CheckLink excels at identifying and addressing issues, further demonstrating its effectiveness in maintaining and improving our overall operations.”

Richard P.
Inchcape

Contact Us

Visit: www.OEConnection.com

Email: eusales@OEConnection.com

Call: +44(0) 844 247 3577

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