March 27, 2020

A Message from Chuck Rotuno, Chairman & CEO:

OEC Announces Enhanced Support and Services to Customers

To OEC Customers:

While the continuing COVID-19 outbreak has created challenges for all of us, I want to assure you that OEC is working around the clock to support your business more than ever. As our valued customer, you know that OEC provides parts and service solutions that help you sell more parts and better serve your customers each and every day.

During this time of uncertainty, we want to do even more. OEC is introducing the following enhanced support and services, at no additional cost, to better serve you and drive value for your business. 

Customer Success: We have reallocated resources to increase our Customer Success team by over 50% to help all of our customers drive OE part sales. We are actively reaching out to customers to help you maximize the value of our solutions. Expect a call from an OEC representative or, if easier, please contact us directly. Click here to find your Customer Success Representative. Additionally, our Customer Success team is creating short videos focused on best practices to assist you in providing the OEC solutions as a digital extension of your dealership. Please be on the lookout in the Learning Center (lower right-hand corner of your OEC Portal) for more updates.

Business Intelligence Tools: We want to help you optimize your collision and mechanical business. Auto repair has been appropriately deemed “essential business” in many states. As a result, shops are open for business and continue to repair vehicles. OEC’s tools offer you a 24/7 virtual parts counter, providing shops with online access to your inventory. If your Parts Department is currently short-staffed, we encourage you to continue to leverage RepairLink and CollisionLink to provide additional support to your customers and virtually connect with local shops who need OEM parts. 

We are pleased to announce that LinkIQ, OEC’s most powerful business intelligence tool, is now available to all RepairLink and CollisionLink customers for a limited time. LinkIQ provides valuable parts sales data and insights to help you better manage your parts business and better engage your customers. Just look for the LinkIQ tab to appear in your portal over the next week to take advantage of this solution.

Parts Availability: You may be experiencing disruptions in your parts inventory and OEM supply chain right now, and OEC’s D2DLink, the industry leading parts sourcing solution, can help. Parts availability is critical to support your dealer service lane and your shop customers. D2DLink leverages the power of your dealer inventory network enabling you to source parts from other dealerships and market your inventory to dealerships looking for parts you may have on hand.

To better serve you, OEC will be launching D2DLink with our RepairLink platform for the following additional OEMs over the coming weeks. Dealers within these networks will have free access to D2DLink for a limited time:

• Toyota Motors North America (TMNA)
• Lexus
• Mercedes-Benz
• Nissan
• INFINITI
• Volkswagen
• BMW
• Subaru

As you know, this is a fluid situation and we will continue to communicate and provide updates accordingly. We are honored that you have chosen OEC. You have my commitment that we will continue to do all we can to provide support for your business during this time.

Regards,

Chuck Rotuno
Chairman and CEO, OEC