Mercedes-Benz Claim Validation
Mercedes-Benz is implementing an automated claim validation process through CollisionLink. This process will ensure that claim information is consistent with the DMS invoice data.
Click Here to register for the Webinar
Attend our webinar On Tuesday, March 6, 2018 at 3:00pm EST to learn how to review and respond to discrepancies
How Will It Work?
Mercedes-Benz claims are matched to DMS invoice data after monthly claims cycle (7th of the month)
Any discrepancy between CollisionLink and the invoice is flagged and routed to dealers in CollisionLink for review and response
Possible reasons for a discrepancy:
- Invoice/RO number claimed not found
- Part number claimed not found on invoice/RO
- Quantity claimed/sold do not match
- Part Return not processed through CollisionLink
- Duplicate CollisionLink claim (same part and invoice#) submitted through CollisionLink
- Quantity claimed in CollisionLink is greater thank quantity sold on invoice
Dealers must review and respond to each validation discrepancy in CollisionLink within 10 days.
Possible dealer responses:
- Dealer updates information in CollisionLink to match the invoice (updates will be automatically validated against invoice)
- Acknowledge part sale was not completed or part return was not processed in CollisionLink
- Dispute discrepancy - allows dealerships to appeal if all information is correct in CollisionLink AND part was not returned and claim was not duplicated in CollisionLink
Validation Cycle Time
Claim validation will take place on the 7th of each month for claims submitted the prior month.
Dealers will have 10 days to review and respond to discrepancies
What Can I Do to Prepare?
- Attend a webinar
- Make sure that the invoice number entered on all parts in CollisionLink matches exactly to the invoice number in your Dealer Management System
- Make sure that parts are sold and invoiced before submitting for reimbursement in CollisionLink
- Start processing part returns in CollisionLink: Click here for more information