Check out your new social media templates and meet your CCC team!
ShopOps Has a Fresh New Look!
The CCC team has rolled out an update to ShopOps, giving the portal you use to manage your OEM Certifications a crisp, modern look and feel. Navigation hasn’t changed, so you’ll feel right at home.
This upgrade isn’t just cosmetic; we’ve also improved performance under the hood to keep ShopOps running sharp and efficient. It paves the way for even smoother updates and powerful new tools in the future, without slowing you down.
Log in below to explore the refreshed ShopOps, and let us know how it’s working for you - our CSS team is ready to assist.
It’s all about social media these days and Certified collision centres now have even more ways to promote their hard-earned OEM Certifications! We have brand new social media templates available to all of our Certified shops to utilize on your very own social media platforms! LinkedIn, Facebook, Instagram, MySpace (ok, maybe that is stretching it….) Log in to your ShopOps portal and follow the instructions below to grab your favorites and start sharing toall of your followers and customers! Be sure to encourage those likes and shares…let’s go viral!!
Have questions? Call your Account Manager at 289-309-5200 for assistance!
Team Spotlight
Speaking of your Account Managers…
You talk and email back and forth several times a year, but we thought it would be fun to do a “mini meet and greet” of sorts with the team who truly is the backbone of our Certified Collision Care program! From new enrollments to processing annual renewals, they are your go-to experts on all things compliance and OEM Certification based. This team truly puts their hearts into their work everyday and we are lucky to have them!
Ladies and Gentlemen,
Please meet our Certified Collision Care CSS and Business Support Team :
Aaron Nishizawa
Customer Success Specialist
I’m Aaron, and I’ve had the pleasure of working at OEC for the past year and a half. Time flies when you’re having fun, and I can say the best part of being a CSS is chatting with our clients and getting to support their business in a crucial way. I love getting outside and doing activities that get your body moving! I’m blessed to have a beautiful 7-year old son, and a wife that I recently got married to. We love traveling, exploring new places, and trying new food. At home we have a cat named Butters, who’s got the personality of a dog and loves to be cuddled 24/7.
Ashley Blackborow
Customer Success Specialist
Hi, I’m Ashley! I’ve been a CSS for over five years and really enjoy the opportunity this role gives me to connect with people, solve challenges, and make a positive impact. I’m currently based in western Canada, where I moved four years ago and have enjoyed building both a career and a life here. Recently, I settled into a new home with my boyfriend and our dog, which has been an exciting new chapter. Outside of work, I’m passionate about traveling and love seeking out new experiences—whether that means exploring new destinations, meeting new people, trying new foods, or finding ways to step outside my comfort zone.
Nalini Ramrattan Faizool
Customer Success Specialist
With over four years of experience at OEC, I am a dedicated Account Manager who thrives on building strong relationships and delivering exceptional service to my Canadian clients. Based in Ontario, I am passionate about contributing to the success of the OEC team and values the collaboration and camaraderie with my colleagues across the country. Outside of work, I am a mom of two energetic boys. I find joy and balance in gardening and going for long walks. I love nature and the outdoors.
Ravneet Bal
Customer Success Specialist
Hi! I'm Ravneet—although most people call me Rav. I've been a Customer Success Specialist at OEC for just over a year. What I love most about my role is building meaningful connections—whether it's with my amazing team or the shops I support. Outside of work, I’m usually off on adventures with my little Yorkie, Roo, who’s not just my sidekick but the true boss of my life! She holds my heart and keeps things fun. I also love to travel, spend time with family and friends, stay active, and make people laugh!
Laura Whittle
Sr. Business Support Specialist
I'm Laura Whittle, a Senior CRN Business Support Specialist at Certified Collision Care, where I've proudly worked for the past six years. Prior to joining Certified Collision Care I worked for 15 years in Environment, Health and Safety which shaped my deep commitment to safety and quality—values I carry into my current role, where I’m passionate about ensuring safe and proper vehicle repairs to help keep everyone on the road protected. I live in Fort McMurray, Alberta with my husband and our six wonderful children. Outside of work, I find joy in making pottery and creating art. I also love giving back to my community through volunteering with the local potters’ guild and Girl Guides.
Need any help?
We are always here to help! Contact your Account Manager
at 289-309-5200
3600 Embassy Pkwy, Suite 300 Fairlawn, OH 44333 United States. 888.776.5792
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