Subaru – NEW! Roadside Assistance & Consumer Email Campaign

NEW! Subaru Canada has now linked Subaru Roadside Assistance with their Subaru Certified Collision Repair Network. When consumers reach out to the Subaru Roadside Assistance after a collision, via phone, call button in their car, or via the MySubaru app, they will be referred to the nearest Subaru Certified Collision Repair Network location. 

This ensures that Subaru owners will be educated about where to find a repairer that is focused on providing a superior customer experience, and safe repairs to OEM specifications, and supports the collision repair facilities participating in the Subaru Certified Network.

Subaru Canada Consumer Email Campaign

In January, Subaru Canada contacted over 340,000 Subaru drivers across Canada by email to educate them about the Subaru Certified Collision Repair Network. The email contained information about the importance of using a Subaru Certified Repair facility after a collision and contained a link to the Subaru Certified Collision Centre Locator to let consumers know how to locate a Subaru Certified facility.

Subaru Canada launched this campaign to support the Subaru Certified Collision Repair Network by raising awareness and directing consumers to their nearest Subaru Certified Collision Repair facility.

Do you have pending training to complete?

Get ahead in 2024 by planning training for your team. Review these training items today. If you have completed them, make sure they are updated in your online ShopOps profile. If they are not completed, get them scheduled and on your calendar for this year!  

Certified Collision Care - has two new certificates of training required in EV and ADAS. Your staff may already have training completed that will meet this requirement. The certificates need to be uploaded in your online ShopOps profile at: www.certifiedcollisioncare.ca under ‘Business Certification’ – ‘Certification Assessment’ - ‘Advanced Capabilities’. If you still need to complete training, a list of known courseware is available as a reference. These two courses will need to be completed and uploaded before your next renewal. 

Ford – Ford Canada added five new training courses that need to be completed if you’re a Ford Certified Facility. The completed training certificates need to be uploaded in your online profile under ‘Ford Specialized Requirements’. These need to be completed before your next renewal.  
Here are the ICAR Courses required: 
FO008E01 - Ford Service Information Navigation for Collision Repair  
FO009E01 - Ford Battery Electric Vehicle (BEV) Components & Operation  
FO010E01 - Ford 2021 Mach-E & New Model Training Overview  
FO011E01 - Ford High Voltage Systems Safety  
FO012E01 - Ford Intro to HV Battery Service for Collision Repair 

Nissan – Here are the next steps to complete Nissan Certification!  

• Reach out to your local dealer for sponsorship or reach out to your Account Manager to discuss a corporate sponsorship from Nissan Canada.  
• Once sponsored, you will need to complete two one hour I-CAR Courses and upload them to your online profile at: www.certifiedcollisioncare.ca under ‘Nissan Specialized Requirements’.   

1. I-CAR Training Course NI001E01 - Nissan Safety Shield Technologies 
2. I-CAR Training Course NI002E01 - Nissan Repair Considerations  

• Once you have uploaded your certificates, reach out to your Account Manager to submit your file to Nissan Canada for final approval.  

Welding and Paint Training – take the time to review expiration dates for your welding certifications and paint training certificates. Be proactive by scheduling and completing any updated training before your next renewal.  

Reach out to your Account Manager with any questions about training at: 289-309-5200

EVHQ – Electric Vehicle Handing Qualification

Are you prepared to handle Electrified Vehicles?

Our NEW –EVHQ |Electric Vehicle Handling Qualified program has been developed with industry experts to identify, qualify and promote EV Ready collision centres across Canada. The EVHQ program provides shops with the information to help their staff to understand the dangers and have the process and tooling recommended to handle EV’s at their facility. It also provides consumers and insurers an easy way to find a collision centre that has demonstrated they are prepared to safely handle Electric Vehicles after a collision.

Participation in the EVHQ | Electric Vehicle Handling Qualification program is available to all Certified Collision Care providers. If you are interested in identifying your facility as EV Ready go to www.getEVQualified.ca to apply. EV handling and safety equipment will be required. The EVHQ program also includes 3 Instructional Modules and an assessment included in the program. It is encouraged that every staff member at the collision centre take the EVHQ Instructional Modules.

Now you can let your customers, community and business partners know you have made the investment in the tools and training necessary to properly receive EV’s after a collision.

Adding EVHQ Credentials to your business is recommended to be completed as part of your yearly renewal. For more information go to: www.getEVQualified.ca and reach out to your Account Manager to get started with next steps.